Shipping & Returns

Shipping

  • Orders are dispatched within 1-5 working days via tracked shipping.
  • Customers are responsible for providing accurate delivery details. Any re-delivery costs due to incorrect information will be charged to the customer.
  • We are not liable for damage incurred during delivery.
  • Once dispatched, orders are beyond our control. Please ensure someone is available to receive your delivery.

Returns

  • Items must be returned within 14 days of the dispatch email date to qualify for a refund.
  • Exchanges are not currently available. To exchange an item, please return it and place a new order.
  • Returned items must meet the following criteria:
    • Unworn, unwashed, and in their original condition.
    • All original tags must remain attached.
    • Items must be in their original packaging.
  • Return postage costs are not covered by us. Customers are responsible for return shipping fees and are strongly advised to use a tracked and insured delivery service.
  • Shipping fees are non-refundable.

To ensure smooth processing:

  • Include a completed return slip with your return.
  • Notify us before sending your return by contacting us at lgcyclothing@outlook.com for a returns form. Returns made without prior notice may be rejected and sent back to the customer at their expense.
  • Items remain the customer’s responsibility until they are successfully delivered to us.

Items Ineligible for Return

The following items cannot be returned:

  • Items showing signs of wear, washing, modification, or damage.
  • Items that are marked, soiled, stretched, bleached, or otherwise altered.
  • Items scented with aftershave, perfume, deodorant, smoke, or any other odours.

Legacy London reserves the right to refuse returns that do not meet our policy guidelines.

Customs

  • Prices do not include international customs duties, taxes, or fees. These are the customer’s responsibility.
  • Please check with your local customs office for specific details regarding these charges.
  • As a small, independent brand, we are unable to cover additional customs fees.